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Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site
Visit us at Expo Lahore14–16 AugExhibition special —Up to 50% OffFunGamesat our stallGrabExclusive Couponson-site

Returns, Refunds & Cancellations

Last updated: July 2026

Order Cancellations

You can instantly cancel your order anytime before it has entered processing or been shipped by the administrator.

  • Log in and navigate to your My Orders dashboard.
  • Click the Cancel Order button next to the order.
  • Provide a brief reason for the cancellation.
  • If your order was paid online via RapidGateway, your refund will be marked as pending and processed manually by our team.

Return Eligibility

We accept returns and exchanges within 3 days of delivery, provided:

  • The product is unused, unworn, and in its original packaging
  • You have the original receipt or order confirmation
  • The product is not a customised or personalised item (unless defective)
  • Beads and findings are returned in their original sealed packaging

How to Request a Return

We have made it easy to request a return directly from your account:

  1. Log in and navigate to your My Orders dashboard.
  2. Find the delivered order and click Initiate Return.
  3. Select your reason for return and submit the request.
  4. Our team will review your request. You may be asked to provide clear photos if the product is defective.
  5. Once approved, ship the product back using a trackable courier service.

*Alternatively, you can contact us via WhatsApp or email with your order number.

Exchanges

We offer direct exchanges for size, colour, or style (subject to availability). The exchange process follows the same steps as returns. If the exchanged item has a price difference, we will adjust accordingly.

Refund Process

If your return is approved or you cancel an already paid order, refunds are processed as follows:

  • All Orders (COD or RapidGateway): Refunds are issued via bank transfer, JazzCash, or Easypaisa after the returned product is inspected (or immediately, in the case of a cancellation) — regardless of whether the original order was paid Cash on Delivery or online through RapidGateway.
  • Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a free replacement or full refund at no additional cost to you.